We're pretty serious about keeping your information safe. Here's the full rundown on how we handle your data at Halvron Forge Quint Hotel.
Last Updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But this one's important, and we've tried to make it as straightforward as possible.
At Halvron Forge Quint Hotel, we've been taking care of guests since our building's restoration, and that means respecting your privacy just as much as we respect our heritage craftsmanship. When you stay with us, book a room, grab a bite at our restaurant, or even just browse our website, we collect certain information. This policy explains what we collect, why we need it, and what we do with it.
We're committed to complying with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), and we take that responsibility seriously. If you've got questions after reading this, don't hesitate to reach out - we're here to help.
When you make a reservation or interact with our services, we'll need some basics:
When you visit our website or use our services, we automatically gather:
Sometimes we get information from third parties, like travel agencies, corporate booking partners, or review platforms. We might also collect publicly available information to verify details or prevent fraud.
We're not in the business of collecting data for fun. Here's what we actually do with your information:
The main reason - to actually provide you with accommodation, dining, spa services, and everything else you've booked. We can't run a hotel without knowing who's checking in, right?
Sending you booking confirmations, updates about your stay, responses to your inquiries, and occasionally promotional offers (but only if you've said that's okay).
Figuring out what works and what doesn't, so we can make your experience better. If you've told us you prefer rooms away from the elevator, we'll remember that.
Complying with laws, preventing fraud, protecting our property and guests, and handling disputes if they come up.
We won't use your information for anything we haven't mentioned here without getting your consent first.
We're not selling your data to random companies - that's not how we operate. But we do share information with certain partners who help us run the hotel:
All our partners are required to keep your information confidential and use it only for the purposes we've specified. We don't just hand over data to anyone who asks nicely.
Yeah, we use cookies - and not the chocolate chip kind, unfortunately.
Small text files that websites place on your device to remember things about you. They help us recognize you when you come back and keep track of your preferences.
Most browsers let you control cookies through their settings. Just know that blocking certain cookies might affect how well the site works for you.
We also use similar technologies like web beacons and pixels for analytics and marketing purposes.
Keeping your information secure is something we take seriously - probably more seriously than we take our coffee (and that's saying something).
We do our part, but you've got a role too. Keep your passwords secure, don't share your login details, and let us know right away if you think your account's been compromised.
That said, no system is 100% secure. We can't guarantee absolute security, but we can promise we're doing everything reasonably possible to protect your data.
It's your data, and you've got rights. Under Canadian privacy law, here's what you can do:
Request to see what personal information we have about you.
Ask us to fix any information that's wrong or incomplete.
Request that we delete your personal information (with some legal exceptions).
Unsubscribe from marketing emails or withdraw consent for certain data uses.
Get a copy of your data in a commonly used format.
To exercise any of these rights, just contact us using the details at the bottom of this page. We'll respond within 30 days - usually much faster.
You've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your information.
Our website and services aren't directed at kids under 13, and we don't knowingly collect information from them.
If you're a parent or guardian and think your child has given us personal information, please reach out immediately. We'll delete it as soon as we verify the request.
For guests under 18, we require a parent or guardian to complete the booking and provide necessary information on their behalf.
We don't keep your information forever - just as long as we need it.
After these periods, we'll either delete or anonymize your information so it can't be linked back to you.
Things change, and sometimes we'll need to update this policy. When we do, we'll post the revised version here with a new "Last Updated" date at the top.
For major changes, we'll try to give you a heads-up via email or a notice on our website. But it's a good idea to check back here occasionally, especially if it's been a while.
Continuing to use our services after we've posted changes means you're okay with the updated policy.
Got questions about this policy or how we handle your data? We're here to help.
Halvron Forge Quint Hotel
1247 Heritage Boulevard, Vancouver, BC V6B 2K3, Canada
We'll do our best to respond to your inquiry within 48 hours, though complex requests might take a bit longer.
We collect your info to provide hotel services, keep it secure, don't sell it to random folks, and give you control over your data. That's pretty much it. But seriously, read the full thing if you can - it's important stuff.